Frequently Asked Questions (FAQ)

With the customer loyalty program, all your purchases in our online shop are rewarded with points, which you can redeem for rewards in the form of discounts and products.

Participation is completely free for you.

What is the Botti Beauty & Relax affiliate program?

If you own a beauty salon, a website, or are a beauty influencer, then apply for our affiliate partner program, become an advertising partner, and receive attractive commissions.

The affiliate program is completely free.

You can find further information about the Botti Beauty & Relax affiliate partner program here.

Discount codes / loyalty points

How do I redeem a discount code?

To redeem discount codes, you must enter them in the designated field in your shopping cart (section "Enter discount code").

How will I be informed about discount promotions?

If you subscribe to our newsletter, you will always receive information about special promotions and discount codes.

In addition, you will regularly find information on the latest offers and discounts on our website.

How can I redeem my collected loyalty points?

You can redeem your loyalty points during the order process.

To do this, click the "Checkout" button in your shopping cart, and your collected points will be displayed in the right column. You now have two options to choose from:

Redeem points for Swiss franc discounts (100 points equal CHF 2.-)
Redeem points for percentage discounts (400 points for a 10% voucher)

Customer account

How do I create a customer account at Botti Beauty & Relax?

If you don't have an account with Botti Beauty & Relax yet, click on "Register" in the top right corner.

There are three ways to register for free at Botti Beauty & Relax:

Option: Register with Google
Option: Register with Facebook
Option: Registration with email address

How do I subscribe to the newsletter?

You can sign up for the Botti Beauty & Relax newsletter for free. Simply enter your email address in the designated field in the footer of every page on the website.

Once you subscribe to the newsletter, you will receive regular updates about new products and offers at Botti Beauty & Relax.

By subscribing to the newsletter, you agree that personal tracking information will be collected while using our services (website, newsletter, etc.) and used for personalized advertising purposes. This information, as well as your purchasing and clicking behavior on beauty-and-relax.ch and in the newsletter, will be used by Botti Group GmbH to send you personalized product, service, and offer information via email as part of our newsletter.

If you object to the use of your data and no longer wish to receive the Botti Beauty & Relax newsletter, you can unsubscribe at any time in each newsletter.

What advantages do I have with a customer account?

Once you have registered with Botti Beauty & Relax, you will have full access to all service functions.

These include:

Managing your personal information
Orders
Bookings
Rewards
Subscriptions
Addresses
Wish list for your favorite products
Overview of your orders

We will also keep you up to date on products and offers that might be of interest to you.

After registering for free, you can use these and many other convenient features without restrictions.

Once you have registered, all you need to do is enter your email address and password to log in to Botti Beauty & Relax easily and hassle-free.

I forgot my password or want to change it. How do I do that?

Click "Login" in the top right corner of our page. Then click "Forgot your password?" to reset your password.

Enter the email address you used to create your Botti Beauty&Relax account. We'll send you a link to create a new password. You can use this link to set a new password for your Botti Beauty&Relax account.

You can then log back into your Botti Beauty & Relax account. Also check your spam folder if you didn't receive the link.

How do I change my notifications?

You can change your notifications at any time under "Settings" in your Botti Beauty & Relax account.

To do so, simply click on the option displayed.

Shipping costs & delivery time

How are shipping costs regulated?

All purchases with a total value of CHF 99.00 or more are delivered free of shipping costs.

For a total value of less than CHF 99.00, CHF 9.90 will be charged for shipping and packaging.

Our tip: Add an additional small product to your shopping cart if the product you want is not enough for free delivery.

How long is the delivery time?

In the Botti Beauty & Relax online shop, you won't have to wait long for your order. We usually ship within Switzerland within 2-5 business days via Swiss Post (PostPac Priority), often even faster, within 1-2 business days.

Please note that in rare cases, delivery delays may occur. We apologize for any inconvenience.

Public holidays in Switzerland and other holidays may also affect the delivery time of your order and lead to a postponement of delivery to the next possible day.

Important package note

We would like to point out that certain products may suffer a loss of quality at extremely low or high outside temperatures.

My delivery is not complete?

We are sorry that your delivery did not meet your expectations.

If your package is incomplete, you could check the following:

1. Order check for completeness

Please check your customer area to see if all the items in your order are listed. Our products may ship from different warehouses and therefore arrive in separate packages. Please also note that some items in your order may be shipped by our partners, which may result in separate deliveries.

2. Check shipping confirmation

As soon as your order leaves our warehouse, we will send you a shipping confirmation email for each package.

Please check this email carefully and make sure that all items ordered are listed.

Please note that your order may be delivered in multiple packages. Delivery speeds may vary depending on the warehouse, so it's important to keep this in mind.

3. Get shipment tracking

In the customer area you have the option to view the parcel number for tracking each order.

If none of these steps have helped resolve your issue, you can always contact our customer service.

To ensure quick processing, please let us know your order number, item numbers and a brief explanation of the missing items.

If your package was damaged during transport and shows external damage, we ask you to refuse acceptance from the delivery service or courier.

Shipment tracking & returns

How can I track my package?

We will send you an email as soon as your order leaves our warehouse.

In the shipping confirmation you will find the corresponding Swiss Post tracking number, which you can use to track your shipment at any time.

You can also access your Swiss Post tracking number in your personal customer account under the “Orders” menu item.

Can ordered goods be returned?

In principle, you have the option to return your order to us within 15 days.

Returns are at your own expense and must be made within the terms and conditions set out in our Terms and Conditions .

To return your goods, please contact us in advance by email to notify us of the return ( shop@beauty-and-relax.ch ).

Please then send the package to the following address:

Botti Beauty & Relax

Bahnhofstrasse 22

8932 Mettmenstetten

Generally, hygiene products such as cosmetics that are not suitable for return due to health or hygiene reasons are excluded from the right of withdrawal. Furthermore, cosmetics whose seal has been removed or opened after delivery are also excluded from the right of withdrawal.

There is no obligation to take back goods in such cases, but it is at Botti Beauty & Relax's discretion whether the return will be accepted.

In such cases, Botti Beauty & Relax is responsible for accepting or rejecting the return.

Although we are not obligated to take back all items, we are accommodating in most cases.

Please contact us in advance if you would like to return an item.

Privacy Policy & Terms & Conditions

Where can I find the imprint?

You can find our imprint here .

Where can I find the General Terms and Conditions (GTC)?

You can find our general terms and conditions here .

Where can I find information about data protection at Botti Beauty & Relax?

You can find our privacy policy here .

Where can I find information about third-party trademarks?

Information about third-party trademarks can be found here .

Order & Pay

How do I place an order in the Botti Beauty & Relax online shop?

Once you've added all the items you want to your shopping cart , click the shopping cart icon. This will give you an overview of all your items at any time. From there, you can either proceed to checkout or return to the online store and continue browsing.

Before submitting your order, please review your selected products. If you have a discount voucher, redeem it.

If you use PayPal, Google Pay, or Apple Pay, you can use our "Express Checkout" and skip the following steps. In this case, logging in once is sufficient.

The order is then placed in 4 steps

Step 1 Register

Now select how you would like to continue the payment process. If you are already logged in, this step is not necessary. Otherwise, you have the option to log in as a customer to order quickly as usual.

Alternatively, you can bypass this step by logging in with your Google or Facebook account.

Step 2 Customer data

Under "Customer Information," enter your personal details, address, and email address. If you've shopped at beauty-and-relax.ch before and logged in with your personal password, these fields will already be pre-filled. Simply review your information and click "Continue."

The above information is required to process your order smoothly. Optional data is marked separately. We will only use your telephone number for any queries regarding your order and not for marketing purposes.

Step 3: Delivery method and payment

We currently only ship with Swiss Post via A PostPac Priority.

During this phase you will also receive a list of available payment methods.

Select your preferred payment method and, if necessary, enter any additional information for your chosen payment method. You can trust us when it comes to your data: Paying at beauty-and-relax.ch is secure! All your data is protected with us, and the transmission is secured by SSL encryption!

We offer almost all payment options currently available in Switzerland - and now also the option to pay within 30 days via TWINT.

Accepted payment methods

Step 4: Review & complete order

At the end, you'll see a summary of your order and can review all the important details. If you notice an error, click "Edit" in the relevant section and make the necessary corrections.

If all the information is correct, confirm your order by clicking "Place order." Your order will be assigned an order number, which you can use to check the status of your order at any time. We will also send you an order confirmation via email.

How can I redeem a discount on online orders?

If you have a discount voucher from beauty-and-relax.ch (such as the 10% online voucher for newsletter subscribers) and would like to use it on your next purchase, you can easily do so in your shopping cart.

In the shopping cart, there is a field called "Enter coupon code" where you can enter the code that appears on your discount voucher.

Then click "Apply." The discount will be automatically applied to the subtotal.

As part of special promotions, our newsletters sometimes contain special coupon codes. You can redeem these just like other discount codes by entering them in the designated field in your shopping cart. You can only redeem one discount code per shopping cart. Shipping costs are calculated based on the subtotal after deducting all discounts (order total).

Important information on using discounts:

Each discount voucher can only be used once per person, order and billing address.

It's not possible to combine discounts with other price reductions. This means you won't receive an additional discount on items that already come with free products or are automatically discounted.

Discounts and discount coupons, such as coupons with a discount code or newsletter benefits, can only be used in accordance with the terms and conditions of the respective promotion.

Discounts do not apply to gift cards.

Brands & Products

What brands does Botti Beauty & Relax carry?

We carry over 400 different products from the global market leaders in medical cosmetics in our online shop.

Examples of these are products from the brands IMAGE Skincare® , ZO Skin Health , NEOSTRATA® , Sesderma® , Heliocare® , Endocare® and Caviar of Switzerland .

We enjoy our work. We optimize our treatment and product purchasing processes, always focusing on what's relevant.

We also utilize the latest technologies, allowing Botti Beauty & Relax to offer its customers absolute top quality at the best prices in Switzerland.

Shelf life of cosmetics: How long can you use our products?

For cosmetic products with a minimum shelf life of more than 30 months, the best-before date is not required. For such products, the date of best-before date is specified as how long the product is safe and can be used without harm to the consumer after opening ( period after opening = PAO ).

Expiration date (PAO): This symbol indicates how long the product will last after opening (in months and/or years). When expressed in months, it may be represented by a number followed by the word "month(s)" or by "M" within or next to the jar symbol. The U.S. Food and Drug Administration (FDA) does not require manufacturers to print expiration dates on cosmetic labels. The European Union does, however, require expiration dates, but only for products with a "best before" of more than 30 months.

PAO symbols

For cosmetics with a shelf life of more than 30 months, the symbol of an opened cream jar must be printed, indicating the period of use after opening.

For example, the symbol and the indication "12 M" indicate that this product can be safely used for 12 months after opening for the first application. The period varies depending on the product.

This means that if you open a product with a printed date of 06/2025 and a PAO mark of “12 M” for the first time in June 2025, you can still use it for another 12 months – i.e. until June 2026 – without any concerns.

Are the products offered all original?

Yes, we source all our products through official channels, either directly from the manufacturer or through Swiss importers.

FAQ by brand

Here you will find answers to the most frequently asked questions about our medical cosmetics brands.

IMAGE Skincare
ZO Skin Health
NEOSTRATA
Sesderma
Endocare
Exuviance
Cyspera
Heliocare
Caviar of Switzerland