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General Terms and Conditions (GTC) of Botti Beauty & Relax
1. Scope
The following General Terms and Conditions (GTC) apply to all orders placed via our website. The offer on this website is directed exclusively to consumers residing in Switzerland (hereinafter "Customer").
A consumer is defined as a natural person who maintains a business relationship with Botti Beauty & Relax that cannot be attributed to their commercial or independent professional activity. Orders in quantities exceeding normal household quantities may be rejected without justification.
Botti Beauty & Relax reserves the right to change these Terms and Conditions at any time. The version of these Terms and Conditions applicable at the time of the order shall prevail, and these cannot be unilaterally changed for that order. Customer terms and conditions that conflict with or deviate from these Terms and Conditions will not be recognized.
The operator of this website is Botti Beauty & Relax ( Imprint ).
2. Information on this website
Botti Beauty & Relax provides information about products and services. Price and product range changes, as well as technical modifications, are reserved. All information on www.beauty-and-relax.ch (product descriptions, images, illustrations, videos, dimensions, weights, technical specifications, accessory relationships, and other information) are for illustrative purposes only and are to be understood as approximate values. They do not constitute any assurance of properties or guarantees, unless explicitly stated otherwise. Botti Beauty & Relax endeavors to provide all information on this website correctly, completely, up-to-date, and clearly arranged; however, Botti Beauty & Relax makes no express or implied warranty for this.
All offers on this website are subject to change and are not to be understood as binding offers.
Botti Beauty & Relax cannot guarantee that the listed products will be available at the time of order. Therefore, all information regarding availability and delivery times is subject to change at any time and without notice.
3. Prices
The sales prices listed on Botti Beauty & Relax are final prices and, unless otherwise stated, include statutory value-added tax and any other statutory charges such as advance recycling fees (VRG) or copyright fees for electronic devices. Prices are net and in Swiss francs (CHF).
Unless otherwise stated, any shipping costs will be charged additionally and are to be paid by the customer. Shipping costs are listed separately during the ordering process.
Technical changes, errors, and misprints are reserved. Botti Beauty & Relax reserves the right to make price changes at any time and without prior notice. Consulting and support services are not included in the sales prices.
4. Conclusion of contract
The products and prices on this website are non-binding offers.
By placing an order through this website, including acceptance of these Terms and Conditions, the customer submits a legally binding offer to conclude a contract. Botti Beauty & Relax will then send an automatic order confirmation via email, confirming that Botti Beauty & Relax has received the customer's offer. Placed orders are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as Botti Beauty & Relax sends a declaration of acceptance by email, confirming the dispatch of the ordered products or services.
Orders will only be shipped after full payment has been received (exception: delivery against invoice) and provided the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered in full, Botti Beauty & Relax reserves the right not to accept or fulfill the order or to accept it only partially. In such a case, Botti Beauty & Relax will notify the customer by email. If Botti Beauty & Relax has already received the customer's payment, the payment will be refunded. If no payment has been made yet, the customer is released from the obligation to pay.
5. Payment options and retention of title
The customer has access to the payment options specified during the ordering process.
Botti Beauty & Relax reserves the right to exclude customers from certain payment options or to insist on payment in advance without giving reasons.
In the event of late payment by the customer, Botti Beauty & Relax may charge default interest of 5% per year and a reminder fee of up to CHF 20 per reminder.
The products delivered to the customer remain the property of Botti Beauty & Relax until full payment has been made.
6. Delivery, obligation to inspect, notification of defects and return
Deliveries will be sent by post or courier to the address provided by the customer in the order.
Botti Beauty & Relax strives to keep delivery times as short as possible. However, any delivery times stated in the order confirmation are non-binding. Botti Beauty & Relax reserves the right to make partial deliveries. In this case, the shipping costs will be charged to the customer only once.
The invoice, if delivery against invoice is offered, will be sent by email or post at Botti Beauty & Relax’s discretion.
If the delivery cannot be made or if the customer refuses to accept the delivery, Botti Beauty & Relax may terminate the contract after notifying the customer by email and observing a reasonable grace period and invoice the customer for the costs incurred.
The customer is obliged to inspect the delivered goods immediately upon receipt of the delivery and to report any defects for which Botti Beauty & Relax provides a guarantee immediately in writing by letter or email to the address in the imprint ( Imprint ).
If Botti Beauty & Relax's inspection reveals that the goods do not have any detectable defects or that they are not covered by the manufacturer's warranty, Botti Beauty & Relax may charge the customer for the costs of returning the goods or any disposal.
7. Right of withdrawal
At Botti Beauty & Relax, you have a voluntary right of withdrawal for certain products. You can revoke your decision to conclude a contract within 15 days of receiving the goods in writing (by letter or email), stating your reasons. This period begins on the day you receive the goods. Please send your cancellation to:
Botti Beauty & Relax, Bahnhofstrasse 22, 8932 Mettmenstetten
You are responsible for providing proof of return of the goods.
Excluded from the right of withdrawal are hygiene items such as cosmetic products that cannot be returned for health or hygiene reasons. This also applies to cosmetic items whose seal has been removed or opened after delivery. There is no obligation to take back these items; however, it is at Botti Beauty & Relax's discretion whether a return will be accepted.
If your cancellation is valid, we will refund any payments you have already made and any necessary expenses you incurred for the product. You must notify us in advance and retain the goods.
You bear the costs and risk of returning the goods unless the goods delivered do not correspond to your order.
Payments must be refunded within 30 days. This period begins for you upon sending your cancellation notice or the delivery of the goods, and for us upon receipt of the goods.
If there is no right of withdrawal, you will bear the costs for returning the item and for re-shipping.
8. Warranty
Botti Beauty & Relax strives to deliver goods of impeccable quality. For defects reported in a timely manner, Botti Beauty & Relax guarantees the freedom from defects and functionality of the item purchased by the customer for the statutory warranty period, which is generally two years from the delivery date. Botti Beauty & Relax reserves the right to fulfill the warranty through free repair, equivalent replacement, or refund of the purchase price. Further warranty claims are excluded.
The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, or defects resulting from external circumstances. Likewise, the warranty does not cover consumables and wear parts (e.g., batteries, rechargeable batteries, etc.).
Botti Beauty & Relax is unable to provide any assurances or guarantees regarding the timeliness, completeness, and accuracy of the data, or the constant or uninterrupted availability of the website, its functionalities, integrated hyperlinks, and other content. In particular, Botti Beauty & Relax neither warrants nor guarantees that the use of the website will not infringe the rights of third parties not owned by Botti Beauty & Relax.
9. Liability
Botti Beauty & Relax excludes all liability, regardless of its legal basis, as well as claims for damages against Botti Beauty & Relax and any auxiliary persons and vicarious agents. In particular, Botti Beauty & Relax is not liable for indirect damages and consequential damages, lost profits, or other personal injury, property damage, or purely financial loss suffered by the customer. Further mandatory statutory liability, for example, for gross negligence or unlawful intent, remains reserved.
Botti Beauty & Relax uses hyperlinks solely to simplify customer access to other websites. Botti Beauty & Relax cannot know the detailed content of these websites, nor can it assume liability or other responsibility for their content.
10. Data protection
Botti Beauty & Relax may process and use the data collected during the contract conclusion to fulfill its obligations under the purchase contract and for marketing purposes. The data necessary to fulfill the service may also be passed on to commissioned service partners (logistics partners) or other third parties.
The data protection regulations can be found in detail under the following link: ( Data Protection )
11. Partial invalidity
Should individual provisions of these Terms and Conditions prove to be invalid or unenforceable or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
12. Further provisions
Botti Beauty & Relax expressly reserves the right to change these Terms and Conditions at any time and to put them into effect without notice.
In the event of any dispute, Swiss substantive law shall apply exclusively, excluding conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.
The place of jurisdiction is Zurich for Botti Beauty & Relax or the place of residence of the consumer.
13. Contact
If you have any questions about these Terms and Conditions, please contact: ( Imprint )
(Version 28.10.2022)